This policy explains how you can cancel or seek a refund for products/services purchased through
the Platform.
- Cancellation Window. Cancellations will be considered if requested within
2 days of placing the order. Requests may be declined if the
seller/merchant has been notified and shipping initiated or the product is out for delivery.
In such cases, you may refuse the product at the doorstep.
- Perishables. We do not accept cancellations for perishable items (e.g.,
flowers, eatables). Refund/replacement may be offered if product quality is not good.
- Damaged/Defective Items. Report within 2 days of receipt.
Claims will be entertained after the seller/merchant verifies at their end.
- Not as Described. If the product is not as shown or as expected, notify
customer service within 2 days of receipt for review and decision.
- Manufacturer Warranty. For products with manufacturer warranties, please
contact the manufacturer directly.
- Refund Timelines. Where refunds are approved by Thulir IAS
Academy, processing may take up to 15 days.
For any assistance regarding cancellations or refunds, please reach out through the contact
information provided on the website.
